Privacy Policy
Privacy Policy
Effective Date: December 29, 2025
Avona AI LLC (“Avona AI,” “we,” “us,” or “our”) operates the website https://www.avonaai.com and provides AI-powered virtual receptionist, call answering, chat, lead capture, and messaging services for service-based businesses. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information.
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
Name
Business name
Email address
Phone number
Payment and billing information (processed through third-party payment processors)
We may also automatically collect certain information when you visit our website, including:
IP address
Browser type
Device information
Pages viewed
Referring URLs
Date and time of access
2. How We Use Information
We use collected information to:
Provide and operate our services
Respond to inquiries and customer support requests
Communicate regarding services, accounts, and updates
Process billing and transactions
Improve website functionality and service performance
Comply with legal and regulatory obligations
3. SMS, Text Messaging, and Mobile Communications
If you opt in to receive SMS or text messages, you may receive service-related, informational, or transactional messages. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Sharing of Information
We do not sell personal information. We may share information only in the following circumstances:
With service providers who perform services on our behalf under confidentiality obligations
To comply with applicable laws, regulations, or legal processes
In connection with a business transfer, merger, or acquisition
With your explicit consent
Mobile phone numbers, SMS opt-in data, and text messaging consent are not shared for marketing or promotional purposes.
5. Email Communications
We may send service-related or marketing emails. You may opt out of marketing emails at any time by clicking the Unsubscribe link included at the bottom of each email. Transactional and service-related emails may still be sent as necessary.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyze usage, and enhance user experience. You may disable cookies through your browser settings.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards, including SSL encryption, to protect personal information. However, no method of transmission or storage is completely secure.
8. Your Privacy Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA).
Requests may be submitted using the contact information below.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
10. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
12. Contact Information
Avona AI LLC
30 N Gould St 45083
Sheridan, WY 82801
Email: info@avonaai.com
Phone: 630-345-4618